At Bascom Technologies we believe in making life easy for our customers. Our IT support services are structured so they can be personalized to each client. You can pick and choose services to suit your business and your budget.
We offer IT services from simple ad-hoc on-site support to fully comprehensive proactive, maintenance cover with remote access suitable for businesses of any size. Smaller clients who are more cost sensitive typically use us as someone to call for quick advice or to resolve a specific fault they cannot fix on their own. Our larger clients mostly go for our complete support package where we proactively fix faults to minimize or even eliminate disruptions due to computer faults.
The key areas where we differ from our competitors are that:
We keep things as simple as possible, rather than trying to woo customers with fancy systems and setups.
We prefer to use humans rather than PCs. Clients get to talk to someone when they have a fault rather than just a voice mailbox or email. We have a company mobile number so you can talk to someone 24/7 as well.
We don’t use automatic software to inform us when a customer’s server has a fault. What if the software fails? Talk about the lunatics running the asylum, why use software to check other software for faults? We only use competent IT engineers who log in remotely and manually check each item.
We are an on-site IT support company that uses remote support software to facilitate fixing faults whenever suitable. Rather than a remote support company that takes your PC away if it can’t be done remotely. When we turn up on site the problem is fixed onsite.